The Installer Error is typically encountered when affected users attempting to log into the PTU (Public Test Universe). Other users are reporting that the problem occurs every time they attempt to start the game.
As it turns out, there are several different causes that might end up triggering the Installer Error in Star Citizen:
- Corrupted data in the USER folder – One of the most common instances that will cause this issue is some type of file corruption rooted in the USER account of Start Citizen. In this case, you should be able to fix the problem by navigating to the location manually and clearing the contents of the USER folder.
- Incompatible launcher – In case you installed the lame in parts, there’s a chance you’re actually using the wrong launcher. A good rule to prevent these issues is to install everything related to Star Citizen in the same folder and always ensure that you’re using the latest game launcher.
- Corrupted APPDATA folders – If you’re using an overprotective security suite with a tendency of quarantining files or you’ve had an unexpected interruption while installing the main game or an update, you might be dealing with corrupted RSI or RSILauncher folders. To fix this issue, you will need to navigate to their location manually and delete the two folders.
- Game files are scattered in different folders – If your game installation is all over the place, chances are miscommunications between the game modules is what’s actually producing the error. In this case, you should be able to fix the problem by uninstalling everything and then reinstalling everything conventionally in the same folder.
- Logical error on SSD drive – If you are using a dedicated SSD for storing your games and you botched the previous Star Citizen installation, you might be dealing with a remnant logical error that prevents any other installation from completing. In this case, the only viable fix is to format the current SSD drive and redo the installation from scratch.
Method 1: Deleting the USER folder
As it turns out, a lot of affected users that were also encountering this problem have managed to fix the issue by accessing the game folder (Robert’s Space Industries) and deleting the USER folder. This operation is confirmed to work the majority of file integrity issues that might cause the Installer Error with Star Citizen.
If you think this scenario is applicable, follow the instructions below to clear the temporary files associated with your user account and resolve the error inside Star Citizen:
- First things first, start by ensuring that Star Citizen (game + launcher) is completely closed and no associated process is running in the background.
- Open File Explorer and navigate to the location where you installed Star Citizen. Unless you installed it in a custom location, you will be able to fix it here:
C:\Program Files\Roberts Space Industries\StarCitizen\
- Once you arrive at the correct location, double-click on the USER folder to access its contents.
- After you are finally inside, Press Ctrl + A to select everything inside, then right-click on a selected item and click on Delete from the newly appeared context menu.
- Once the USERfolder has been deleted, go ahead and clear the contents of your Recycle Bin.
- Launch the game once again and complete the login procedure as instructed. Then, install the update as instructed, and see if the operation completes without seeing the same Installer Error.
In case you still end up encountering the same Installer Error, move down to the next potential fix below.
Method 2: Using the NEW launcher
Some affected users have managed to fix this problem by using the newest launcher version and ensuring that it is moved in close proximity to the other games files.
As it turns out, this problem might occur if you’re using a launcher that’s not compatible with the current game version of Star Citizen or in case the launcher file that you’re using is stored in a separate location from the game.
If this scenario is applicable, you should be able to resolve the issue by downloading the latest game launcherand installing it in the same location as the main game files.
Note: Before you initiate this procedure, ensure that the game is completely closed and no associated process is running in the background.
Once the installation is complete, launch the game once again, install every pending update and see if the same problem is still occurring.
In case the same issue repeats, move down to the next potential fix below.
Method 3: Deleting the RSILauncher and RSI folders from %APPDATA%
As it turns out, this problem can also occur in instances where the problem is actually caused by one or two temporary folders that the game’s installer creates when an update is handled. Under certain circumstances, these folders might become corrupted and effectively prevent the game launcher from updating your game version with any new pending updates.
Several affected users have confirmed that this operation was the only thing that finally allowed them to complete the pending update and play the game without seeing the Installer Error.
If you’re unsure on how to delete the RSILauncher and RSI folders from the Appdata folder, follow the instructions below:
- Press Windows key + R to open up a Run dialog box. Next, type ‘%appdata%‘ inside the text box and press Enter to open the AppData folder.
Note: Keep in mind that this folder will be hidden by default. In case you want to access the location manually (via File Explorer), you’ll need to go to View and check the box associated with Hidden Items in order to make the folder visible.
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- After the two folders are safely deleted, launch the game once again, attempt to perform the update, and see if the operation completes this time.
In case the operation is still halted by the same Installer Error, move down to the next potential fix below.
Method 4: Reinstalling the game on a Different Location
If you’re trying to troubleshoot this issue and none of the issues above have worked, you should also try reinstalling the game in a different location (something other than the default patch) and ensuring that you have plenty of space left (over 60 GB).
Several affected users that were previously facing the same problem have confirmed that doing the reinstallation on a different location finally allowed them to circumvent the Installer error. There’s no official explanation on why this is effective, but some affected users are suspecting that this method goes around a hard-coder registry key that actually creates the error.
If this scenario looks like it could be applicable, follow the instructions below to reinstall the game conventionally in a different location:
- Press Windows key + R to open up a Run dialog box. Next, type ‘appwiz.cpl’ and press Enter to open up the Programs and Files menu.
- Once you’re inside the Programs and Features menu, scroll down through the list of installed applications and locate the entry associated with Star Citizen from the list of options.
- When you see it, right-click on it and choose Uninstall from the newly prepared context menu.
- Once you get to the Uninstallation screen, follow the on-screen prompts to complete the uninstallation.
- After the operation is finally complete, restart your computer and wait for the next startup to complete.
- Once your computer boots back up, visit the official download page of RSI and download the same package that you previously had installed.
- Once the installation is complete, launch the game, install the pending updates, and see if the problem is now resolved.
In case you’re still encountering the Installer error and you have installed the game on a dedicated SSD, follow the next method below.
Method 5: Formatting your SDD (if applicable)
In case you’re using a custom SSD drive solely for the purpose of storing game installation folders, you might be able to fix the problem by reformatting your current SSD. This might seem like an unnecessary thing to do, but this potential fix was confirmed to be effective by several different users that were previously seeing the Install Error.
Some users that got this resolved are reporting that this problem was actually caused by some type of logical errors brought about by some of the game updates.
Unless you’re willing to re-install the game on a different drive, the only documented fix that is confirmed to resolve the problem is to format your gaming purposed SSD.
Note: If you have any sensitive data, saved games, and another stuff that you are not willing to lose, back up your drive in advance before initiating the procedure below.
if you are ready to format your SSD (as a secondary drive) in an attempt to fix the Installer error in Start Citizen, follow the instructions below:
- Press Windows key + R to open up a Run dialog box. Next, type ‘diskmgmt.msc’ inside the text box and press Enter to open up the Disk Management tool.
- Once you’re inside the Disk Management screen, use the menu on the left to right-click on the SSD drive you’re trying to format and choose Format from the newly appeared context menu.
- When you arrive at the Format window, set up the same Volume name, keep the same File System, and set the Allocation unit size to Default.Once you are ready to kickstart the process, press Ok and confirm at the final prompt.
Note: If you want to speed up the process considerably, check the box associated withPerform a quick.
- Wait until the operation is complete, then install the game once again and see if the problem is now fixed.
Read Next
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FAQs
Why won't My Star Citizen finish installing? ›
If you do not have enough space, the install may not complete. If you are tight on space, you may encounter issues when performing Star Citizen updates or file verification.
Why does Star Citizen installer keep crashing? ›There are ample chances that the game crashes when some of the game files are corrupted or damaged during the installation process. So, in this case, reinstalling the game's files may work for you.
How do I install Star Citizen on my PC? ›Log in to the RSI Launcher using your email address/Login ID and the password you use on robertsspaceindustries.com. Click on the drop-down button on the top left under the Star Citizen logo that says LIVE, and change this to PTU. Click Install to download, and once done, Launch Game!
Can you install Star Citizen on Windows 11? ›Minimum Requirements
As of patch 3.17, Star Citizen requires DirectX 11.1 compatible graphics cards to run. Regarding Windows 11 support: Star Citizen will fully support Windows 11, however extensive testing and troubleshooting to ensure the game has proper compatibility in this operating environment is ongoing.
One common fix is to clear data and cache for the Play Store and Download Manager apps. You can access these app settings through the Settings Menu on your device, and then Apps or App Manager. For each app, tap Clear Cache and Clear Data. Once you've done this, restart your device and try downloading the game again.
Why is my game installation stopped? ›The most common cause for installation stopped Xbox One is that your console is trying to download an update for the game while the game is installing. Another common cause is that the game files you saved locally get corrupted.
How do I fix installer error? ›- Click Start. , type services. ...
- Right-click Windows Installer, and then click Properties.
- If the Startup type box is set to Disabled, change it to Manual.
- Click OK to close the Properties window.
- Right-click the Windows Installer service, and then click Start. ...
- Try to install or to uninstall again.
- Reboot Your Computer. ...
- Check App Installer Settings in Windows. ...
- Free Up Disk Space on Your PC. ...
- Run the Installer as an Administrator. ...
- Check the App's 64-Bit Compatibility. ...
- Run Program Troubleshooters. ...
- Uninstall Previous Software Versions.
We also recommend the following: Drive should be NTFS formatted with at least 80 GB of space for the RSI Launcher and Star Citizen for install and at least 10GB (SSD) - 20GB (HDD) additional space for the pagefile.
Is my PC strong enough for Star Citizen? ›Can I Run Star Citizen? To meet the Star Citizen system requirements, you'll need a processor as powerful as the Intel Core i5 8400 or AMD Ryzen 5 1600 in addition to 16GB of RAM. On the GPU side, the Nvidia GeForce GTX 970 or AMD Radeon RX 570 should be powerful enough to get you going on your spacefaring adventure.
How many GB download is Star Citizen? ›
Full Star Citizen PC System Requirements
Star Citizen File Size:40 GB.
Ten days left to become a temporary star citizen. Star Citizen will be free to play until November 30. The "Free Fly" event is now live to celebrate the in-game expo titled Intergalactic Aerospace Expo 2952.
Can Star Citizen run on Windows 7? ›Star Citizen developers CIG (Cloud Imperium Games) have officially killed off support for Windows 7 and GPUs older than Nvidia's GTX 700 via its release of Alpha 3.17 which now requires DirectX 11.1 to operate.
Can Star Citizen run on 8gb RAM? ›The minimum requirements of RAM are 16 GB for that game.
Can you refund Star Citizen? ›Refund an Unwanted Subscription
We can indeed refund a subscription if you contact us within 30 days of the purchase. You will first need to cancel the subscription, then submit a support ticket to us. The subscriber rewards, benefits, and flair for the refunded subscription will then be removed.
...
Solution are as follows;
- Check for a system update.
- Check the Xbox status.
- Test your Xbox Live connection.
- Cancel or redownload the app or game.
Turn off your Xbox by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely. Unplug the console's power cable. Wait 10 seconds, then plug the console power cable back in. Press the Xbox button on your console to turn it back on.
Does clearing local saved games delete games? ›On the Manage storage devices screen, select: Clear local saved games. This deletes games saved to your hard drive, but they'll still be saved to the cloud.
How do you solve installation did not succeed the application could not be installed? ›...
It can also be caused by the functionality of the problem emulator.
- Close the Emulator.
- Go to the AVD manager.
- Edit virtual device Quick Boot to Cold Boot.
- Executive Clean Build.
- Open Emulator.
- Run application.
Click on the Windows icon in your taskbar and select Settings. Click on Apps and wait for your system to load your installed applications. Select the problematic application and click on Modify. Choose the Repair option and follow the on-screen instructions to repair the application.
How do I fix corrupted installation files? ›
- Perform a check disk on the hard drive. Running this tool scans the hard drive and attempts to recover bad sectors. ...
- Use the CHKDSK command. This is the command version of the tool we looked at above. ...
- Use the SFC /scannow command. ...
- Change the file format. ...
- Use file repair software.
One potential reason you might see the error message “Windows 10 Installation has Failed” is if a key system dependency, process, or service is corrupted and cannot be swapped out for a new one during the upgrade process.
How do I install app installer files? ›Download the app package file to a local folder and try to install it using the Add-AppxPackage PowerShell command. Download the . appinstaller file to a local folder and try to install it using the Add-AppxPackage -Appinstaller PowerShell command.
How do I restart Windows Installer service? ›- Click Start, and then type CMD in the Search programs and files dialog box.
- Right-click cmd.exe, and then click Run as Administrator.
- Type net start MSIServer, and then press ENTER.
- Restart the installation process for the program that you want to install.
Also, for Star Citizen, you'll need at least 16 GB of RAM. Furthermore, the game's graphics and the massive world maps demand that your PC have 24-32 GB of RAM. Star Citizen will require 65 GB of free disc space to install as per the system requirements.
How do I fix code 0x1007 Star Citizen? ›- Open a file explorer.
- Locate the folder: (install drive)\Program Files\Roberts Space Industries\StarCitizen\LIVE.
- Delete the USER folder.
- Fully shutdown your computer. ...
- After the computer has fully shut off, turn it back on.
The AMD Radeon RX 580 can hold its own in Star Citizen and it's the lowest I recommend you go. It is actually a pretty decent card for most games.
Can a 3060 run Star Citizen? ›In summary, the GeForce RTX 3060 is clearly an overpowered bit of hardware for Star Citizen, but it certainly gives you the choice of desired in game visuals. With 1080p Ultra coming in at 93 FPS, then you have 1440p Ultra with 71 frames per second and on up to 4K resolution Ultra will see 42 FPS.
Can a GTX 1060 run Star Citizen? ›To summarise, Star Citizen works very well with a GeForce GTX 1060. While it can comfortably perform at 1080p we know it is best served at 1440p resolutions and could possibly go up to 4K with some settings adjustments.
Will Star Citizen be finished? ›The game will be ready in 2027, but this is not certain. Honorable long-term Star Citizen has already raised more than $500 million from 4,096,856 users, but when the game itself will be released is still unknown. Maybe in 2027, but it's not certain. Star Citizen has been in development since 2010.
Will Star Citizen be VR? ›
Star Citizen is a virtual reality game for the Oculus Rift platform.
Will Star Citizen become free? ›That's right, a new Free Fly event is starting soon, and players will be able to explore the expansive universe of the very popular PC title at no cost. You will be able to download and try SC starting November 18th, 2022.
Can I play Star Citizen without a package? ›To experience Star Citizen you'll need a Game Package.
Is Star Citizen free-to-play 2022? ›Star Citizen will be free-to-play for the next 13 days (from 18/11/2022 to 30/11/2022), so as to allow everyone to try it and get an idea of what the game will be.
Is Windows 7 too old? ›After 10 years, security updates and technical support for Windows 7 ended on January 14, 2020.
Can a GTX 1050 run Star Citizen? ›Low vs Ultra summary, the GeForce GTX 1050 will be a good match for 1080p on Star Citizen - Low 59 FPS, Medium 47 FPS, High 32 FPS, Ultra 23 FPS.
How to play Star Citizen for free? ›All you have to do is go to the official Star Citizen website, create an account, and download the game!
What is a good CPU for Star Citizen? ›- The 12900K is my top pick for SC and it is what is leading the charts. ...
- For midrange options, I recommend the Intel 12600K or the Ryzen 5600X . ...
- The 3090 still blows everything out of the water for Star Citizen.
Playing Star Citizen on the GeForce GTX 1050 Ti 4GB, which is a 6 year old graphics card will likely end with a bearable 46 FPS. That result is taken on High graphics and a screen resolution of 1080p.
Can GTX 1650 run Star Citizen? ›Will a GTX 1650 run Star Citizen? Your PC will need a graphics card thats as powerful as a GeForce GTX 1650 Ti 4GB/Radeon RX 570 4GB and it should be paired with either a FX-8350/Core i7-3770 4-Core 3.4GHz CPU to match the Star Citizen recommended system specs.
Can you make IRL money in Star Citizen? ›
History. Created on the 7th of February, 2016 Freelance CASH is the organization created with one main purpose: for players to make the most of Star Citizen and get actual real money for their virtual in-game efforts.
Does Star Citizen jail time offline? ›Upon arrest, a sentence depending on the CrimeStat previously accumulated will be placed upon the convict. For example, a CrimeStat of 4 results in a sentence of 8.5 hours. CrimeStat 3 results in 2 hours. This sentence can be served while offline.
Why won't my Xbox finish installing a game? ›If you're trying to install an Xbox game from a disc and the installation process stops at or near 0%, this could be caused by the console trying to download an update for the game while the game is still installing.
Why is my Xbox game taking forever to install? ›There are a number of reasons for a slow Xbox download speed, like downloading too many games at once, poor connectivity issues, or a slow internet connection.
How big of an install is Star Citizen? ›Drive should be NTFS formatted with at least 80 GB of space for the RSI Launcher and Star Citizen for install and at least 10GB (SSD) - 20GB (HDD) additional space for the pagefile.
How do I fix error code 0x87e10bea? ›Solution: Check the Xbox status
Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.
A PC on a good internet connection with an ethernet cable and supported hardware such as a fast SSD will download much faster than the Xbox console is capable of. It's possible to even download 20GBPs on a PC, Xbox does not download this fast due to limitations on its hardware such as its SSD/HDD.
Do games download faster in rest mode? ›Yeah, it does . If u close all the running apps and put it in rest mode it will focus on downloading and boost the speed. What PS4 games can I play completely without internet connection and having to download patches?
How to boost download speed? ›- Restart Your Router and Computer. When you reboot the router, make sure you press the power button (not reset!). ...
- Fix Browser Issues. ...
- Get Scanning. ...
- Turn OFF Non-essential Devices. ...
- Move Closer (Wi-Fi). ...
- Switch to 5Ghz (Wi-Fi) ...
- Switch to cable (Wi-Fi) ...
- Use a VPN.
Can I Run Star Citizen? To meet the Star Citizen system requirements, you'll need a processor as powerful as the Intel Core i5 8400 or AMD Ryzen 5 1600 in addition to 16GB of RAM. On the GPU side, the Nvidia GeForce GTX 970 or AMD Radeon RX 570 should be powerful enough to get you going on your spacefaring adventure.
Do you need 16GB of RAM for Star Citizen? ›
Also, for Star Citizen, you'll need at least 16 GB of RAM. Furthermore, the game's graphics and the massive world maps demand that your PC have 24-32 GB of RAM. Star Citizen will require 65 GB of free disc space to install as per the system requirements.